SHIPPING AND RETURNS (Including Terms and conditions of sale)
ESTIMATED DELIVERY TIME FOR IN STOCK PRODUCTS / ORDERS
Estimated delivery times during normal work hours 8am – 5pm, Monday – Friday
North Island – Overnight delivery South Island – 2-3 days
We cannot ship to PO Boxes, if you have any questions regarding shipping please call our customer services team on 0800 900 764
RETURNS
In the event of receiving damaged or faulty goods, please send photos of the issue and your invoice number to sales@bgmarketing.co.nz within 24 hours of receiving your order.
Refunds are only provided for faulty products. We do not refund for change of mind purchases.
INCORRECT PRODUCTS
If you have incorrectly received an item, please send your Invoice number and contact details to sales@bgmarketing.co.nz within 2 business days of receiving your order. We will organise for the item to be returned and replaced free of charge. Incorrect items must remain unopened and in original sellable condition.
